Satisfaction guarantee:
Not satisfied? Hassle-free return shipment!
30-day right of return
If you are not satisfied with your ordered item or have chosen the wrong size, you can return your ordered item(s) free of charge within the EU within 30 days from the delivery date.
Important: Only items in perfect and unused condition in their original packaging are suitable for return.
Address for the return shipment:
Fulfillment Helden, Milter Str. 4, 48336 Sassenberg
Sample withdrawal form
(If you wish to cancel the contract, please fill out this form and send it back to us).
To LAYZEE GmbH, Raiffeisenstraße 27, 49124 Georgsmarienhütte Email address: info@layzee.com:
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
– Ordered on (*)/ received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for notification on paper)
– Date
(*) Delete as appropriate.
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession).
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the date,
– on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered uniformly;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
– on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must inform us (LAYZEE GmbH, Phone no.: 004915172801800, Email address: info@layzee.com – by a clear declaration (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse to refund you for goods that can be sent by parcel post until we have received these goods back or until you have provided proof that you have sent these goods back, whichever is the earlier.
You must return the goods suitable for parcel shipment to our warehouse immediately and in any case within 30 days of delivery at the latest:
Fulfillment Helden, Milter Str. 4, 48336 Sassenberg
We will bear the costs of returning goods that can be sent by parcel post and will send you a label for the return shipment.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality, if the goods are not returned in their original packaging or if they have already been used.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
– for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
The right of withdrawal expires prematurely for contracts
– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
– for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.