Payment and Refund policy

SRH FZ-LLC, an entity based in Dubai Internet City with a license number 94821 and a mailing address at [email protected] (“Layzee”), acts as a market place for delivery of Services (as defined below). This is Layzee’s policy for online Payments, Refunds and Cancellations (“Policy”). This policy applies only to activities Layzee engages in on its website and its mobile application  (collectively referred to as “Platform”) and does not apply to SRH FZ LLC  activities that are “offline” or unrelated to the Platform.

Payment and Refund policy 

The Platform may offer its users to pay for services delivered by our service partners using their credit cards. In those cases, users will only be charged once their requests for service has been accepted  by a service provider.

PAYMENT CONFIRMATION. The Platform user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent by Layzee after the payment has been processed as soon as practically possible.

CANCELLATIONS AND NO SHOWS. Cancellations are fully refunded if communicated to Layzee at least 12 hours before service delivery is scheduled to take place. If a cancellation is made less than 12 hours prior to service, but before the scheduled service delivery, Layzee will not refund your payment. In case of “no show” by the user at the time of service delivery, no refunds will be provided.

REFUNDS. In case of a “no show” by service provider and both Service Provider & Service Requester cannot agree on an alternate timing for Service delivery, the company will refund the full amount to the user and seek compensation for the refund from the service provider. It is the responsibility of the Service Requester to ensure to bring such cases to Layzee by emailing [email protected]

Layzee will not be liable for a refund in case a Service Requester perceives that the service delivered by a service provider was unsatisfactory or caused damages to the Service requester’s property. Any issues with the quality of the Service or damages caused during the course of Service delivery will be reflected in the public ratings of Service Providers if brought in Layzee’s notice by emailing [email protected]

The Company will attempt to mediate between the service requester and the service provider. The Company does this on a “best effort” basis and does not in any way guarantee that any compensation is paid to the user or that the user is refunded for the service cost. The Company may at its own discretion decide to partially or fully refund a user of the Platform.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depending on the issuing back of the credit card.